:root{--moss-gold: #c8892a;--moss-gold-dark: #a67020;--moss-gold-light: #d4972e;--moss-cream: #f0ede6;--moss-olive: #3d3a22;--moss-charcoal: #1e1b12;--app-bg: #1a1814;--app-surface: #2a2720;--app-surface-2: #342f26;--app-border: rgba(255, 255, 255, .08);--app-border-strong: rgba(255, 255, 255, .16);--app-text: #f0ede6;--app-text-muted: #8a8070;--app-text-dim: #6b6354;--color-urgent: #e53e3e;--color-urgent-bg: rgba(229, 62, 62, .15);--color-warning: #c8892a;--color-warning-bg: rgba(200, 137, 42, .18);--color-success: #38a169;--color-success-bg: rgba(56, 161, 105, .15);--font-display: "Playfair Display", Georgia, serif;--font-ui: "Montserrat", "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;--radius-sm: 4px;--radius-md: 6px;--radius-lg: 12px;--radius-xl: 16px}*{box-sizing:border-box}html,body,#root{margin:0;padding:0;height:100%;background:var(--app-bg);color:var(--app-text);font-family:var(--font-ui);-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;overscroll-behavior-y:contain}body{padding-top:env(safe-area-inset-top);padding-bottom:env(safe-area-inset-bottom)}button{font-family:inherit;cursor:pointer;border:none;background:none;color:inherit;font-size:inherit;padding:0}input{font-family:inherit}a{color:var(--moss-gold);text-decoration:none}.app{min-height:100%;display:flex;flex-direction:column;max-width:640px;margin:0 auto;background:var(--app-bg)}.topbar{display:flex;align-items:center;justify-content:space-between;padding:14px 20px 12px;background:var(--app-surface);border-bottom:1px solid var(--app-border);position:sticky;top:0;z-index:10}.topbar h1{margin:0;font-family:var(--font-ui);font-size:16px;font-weight:700;letter-spacing:.15em;text-transform:uppercase;color:var(--app-text)}.topbar .subtitle{display:block;font-size:10px;font-weight:500;letter-spacing:.12em;text-transform:uppercase;color:var(--app-text-muted);margin-top:2px}.topbar .back{font-size:15px;color:var(--moss-gold);padding:4px 8px;margin-left:-8px;font-weight:600}.topbar .spacer{width:60px}.topbar .title-block{text-align:center;flex:1}.content{padding:20px;flex:1}.section-label{font-family:var(--font-ui);font-size:12px;font-weight:700;letter-spacing:.2em;text-transform:uppercase;color:var(--moss-gold);margin-bottom:12px}.card{background:var(--app-surface);border:1px solid var(--app-border);border-radius:var(--radius-lg);padding:16px;margin-bottom:12px}.card-title{font-size:11px;text-transform:uppercase;letter-spacing:.18em;font-weight:700;color:var(--moss-gold);margin-bottom:10px}.pipeline-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.pipeline-tile{background:var(--app-surface);border:1px solid var(--app-border);border-radius:var(--radius-lg);padding:20px 18px;text-align:left;transition:transform .05s,background .15s;text-decoration:none;display:block}.pipeline-tile:active{transform:scale(.98);background:var(--app-surface-2)}.pipeline-tile .label{font-size:11px;font-weight:700;letter-spacing:.16em;text-transform:uppercase;color:var(--app-text-muted);margin-bottom:12px}.pipeline-tile .count{font-family:var(--font-display);font-size:44px;font-weight:900;color:var(--app-text);line-height:1}.pipeline-tile.accent{border-color:var(--moss-gold);background:linear-gradient(135deg,rgba(200,137,42,.18),var(--app-surface))}.pipeline-tile.accent .count{color:var(--moss-gold)}.vm-card{background:var(--app-surface);border:1px solid var(--app-border);border-radius:var(--radius-lg);padding:14px 16px;margin-bottom:10px;display:block;width:100%;text-align:left;color:inherit;text-decoration:none;transition:background .15s}.vm-card:active{background:var(--app-surface-2)}.vm-card .row{display:flex;justify-content:space-between;align-items:baseline;gap:10px}.vm-card .name{font-weight:700;font-size:16px;color:var(--app-text)}.vm-card .time{font-size:11px;color:var(--app-text-dim);flex-shrink:0;text-transform:uppercase;letter-spacing:.06em}.vm-card .phone{font-size:13px;color:var(--app-text-muted);margin-top:2px}.vm-card .preview{font-size:14px;color:var(--app-text-muted);margin-top:8px;line-height:1.5;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.badge{display:inline-block;padding:4px 9px;border-radius:var(--radius-sm);font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.12em;margin-right:6px}.badge.urgent{background:var(--color-urgent-bg);color:var(--color-urgent)}.badge.medium,.badge.afterhours{background:var(--color-warning-bg);color:var(--color-warning)}.badge.low,.badge.new{background:#c8892a1f;color:var(--moss-gold-light)}.btn{display:inline-block;padding:14px 20px;border-radius:var(--radius-md);font-family:var(--font-ui);font-size:14px;font-weight:600;letter-spacing:.05em;background:var(--moss-gold);color:#fff;text-align:center;text-decoration:none;width:100%;margin-bottom:10px;border:1px solid transparent;transition:background .15s;text-transform:uppercase}.btn:active{background:var(--moss-gold-dark)}.btn.secondary{background:var(--app-surface-2);border-color:var(--app-border-strong);color:var(--app-text)}.btn.call{background:var(--color-success)}.btn.call:active{background:#2e8758}.btn.danger{background:var(--color-urgent-bg);border-color:#e53e3e66;color:var(--color-urgent)}.btn.ghost{background:transparent;border-color:var(--app-border-strong);color:var(--app-text-muted)}.btn:disabled{opacity:.5}.pin-screen{min-height:100vh;display:flex;flex-direction:column;justify-content:center;align-items:center;padding:24px;background:radial-gradient(circle at top,#2a2720 0%,var(--app-bg) 60%)}.pin-screen .logo{width:72px;height:72px;border-radius:var(--radius-lg);background:linear-gradient(135deg,var(--moss-gold),var(--moss-gold-dark));display:flex;align-items:center;justify-content:center;font-family:var(--font-display);font-size:40px;font-weight:900;color:var(--moss-cream);margin-bottom:20px;box-shadow:0 8px 24px #c8892a40}.pin-screen h1{margin:0 0 4px;font-family:var(--font-ui);font-size:22px;font-weight:700;letter-spacing:.2em;text-transform:uppercase;color:var(--app-text)}.pin-screen .brand-sub{font-size:11px;font-weight:600;letter-spacing:.16em;text-transform:uppercase;color:var(--app-text-muted);margin-bottom:32px}.pin-screen .tagline{font-family:var(--font-display);font-style:italic;color:var(--app-text-muted);margin-bottom:28px;font-size:15px}.pin-input{width:100%;max-width:320px;padding:18px;font-size:28px;text-align:center;letter-spacing:14px;border-radius:var(--radius-md);background:var(--app-surface);border:1px solid var(--app-border-strong);color:var(--app-text);margin-bottom:16px;font-family:var(--font-ui)}.pin-input:focus{outline:none;border-color:var(--moss-gold)}.pin-err{color:var(--color-urgent);font-size:13px;height:18px;margin-bottom:8px;text-align:center}.detail-header{margin-bottom:16px}.detail-name{font-family:var(--font-display);font-size:28px;font-weight:900;margin:0 0 4px;color:var(--app-text);letter-spacing:-.01em}.detail-phone{color:var(--app-text-muted);font-size:15px}.transcript{font-size:15px;line-height:1.6;white-space:pre-wrap;color:var(--app-text)}.contact-card .contact-head{margin-bottom:12px}.contact-card .detail-name{font-family:var(--font-display);font-size:26px;font-weight:900;margin:0 0 4px;color:var(--app-text);letter-spacing:-.01em}.contact-card .detail-phone{color:var(--app-text-muted);font-size:14px}.contact-fields{display:flex;flex-direction:column;gap:10px;margin-bottom:12px}.field-row{display:grid;grid-template-columns:1fr 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var(--app-border);border-radius:var(--radius-md);margin-bottom:8px}.task.done{opacity:.6}.task-title{font-size:14px;font-weight:600;color:var(--app-text)}.task-due{font-size:11px;font-weight:600;letter-spacing:.08em;text-transform:uppercase;color:var(--moss-gold);margin-top:2px}.task-body{font-size:13px;color:var(--app-text-muted);margin-top:6px;line-height:1.4}.status-card{border-color:var(--moss-gold);background:linear-gradient(135deg,rgba(200,137,42,.08),var(--app-surface))}.status-select{width:100%;padding:14px 40px 14px 16px;font-family:var(--font-ui);font-size:15px;font-weight:600;color:var(--app-text);background:var(--app-surface-2);border:1px solid var(--app-border-strong);border-radius:var(--radius-md);appearance:none;-webkit-appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath fill='%23c8892a' d='M1 1l5 5 5-5'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 16px center}.status-select:focus{outline:none;border-color:var(--moss-gold)}.status-select:disabled{opacity:.6}.operator-chip{font-size:11px;letter-spacing:.1em;text-transform:uppercase;color:var(--app-text-muted);padding:6px 10px;border:1px solid var(--app-border-strong);border-radius:999px;background:var(--app-surface-2);cursor:pointer}.operator-chip strong{color:var(--moss-gold);margin-left:4px;font-weight:700}.operator-chip:active{background:var(--app-surface)}.note.status{background:#c8892a14;border-left:3px solid var(--moss-gold);border-radius:0 var(--radius-md) var(--radius-md) 0;padding:10px 14px}.note.status .when{color:var(--moss-gold)}.note.status .status-header{font-weight:700;font-size:14px;color:var(--app-text);letter-spacing:.02em;margin-bottom:4px}.note.status .status-meta{font-size:12px;color:var(--app-text-muted);line-height:1.5}.note-input{width:100%;padding:12px 14px;font-family:var(--font-ui);font-size:15px;line-height:1.5;color:var(--app-text);background:var(--app-surface-2);border:1px solid var(--app-border-strong);border-radius:var(--radius-md);resize:vertical;min-height:80px}.note-input::placeholder{color:var(--app-text-dim)}.note-input:focus{outline:none;border-color:var(--moss-gold)}.note{border-left:2px solid var(--moss-gold);padding:4px 0 4px 12px;margin-bottom:12px}.note .when{font-size:10px;text-transform:uppercase;letter-spacing:.1em;color:var(--app-text-dim);margin-bottom:4px}.note .body{font-size:14px;color:var(--app-text-muted);white-space:pre-wrap;line-height:1.5}.audio-player{display:flex;align-items:center;gap:12px;padding:10px 12px;background:var(--app-surface-2);border:1px solid var(--app-border);border-radius:var(--radius-md)}.audio-play{width:44px;height:44px;border-radius:50%;background:var(--moss-gold);color:#fff;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:background .15s;padding:0}.audio-play svg{display:block}.audio-play .spinner{border-color:#fff6;border-top-color:#fff}.audio-play:active{background:var(--moss-gold-dark)}.audio-progress{flex:1;height:6px;background:#ffffff14;border-radius:999px;position:relative;cursor:pointer;overflow:hidden;touch-action:none}.audio-progress-fill{height:100%;background:var(--moss-gold);border-radius:999px;transition:width .1s linear}.audio-time{font-size:12px;font-weight:600;letter-spacing:.05em;color:var(--app-text);font-variant-numeric:tabular-nums;min-width:72px;text-align:right;flex-shrink:0}.link{color:var(--moss-gold);text-decoration:underline;text-underline-offset:2px;word-break:break-all}.link:active{color:var(--moss-gold-dark)}.empty{text-align:center;padding:60px 20px;color:var(--app-text-muted)}.empty .icon{font-size:48px;margin-bottom:12px;opacity:.4;color:var(--moss-gold)}.spinner{display:inline-block;width:18px;height:18px;border:2px solid var(--app-border-strong);border-top-color:var(--moss-gold);border-radius:50%;animation:spin .8s linear infinite;vertical-align:middle}@keyframes spin{to{transform:rotate(360deg)}}.refresh-btn{font-size:13px;color:var(--moss-gold);padding:6px 10px;margin-right:-10px;font-weight:600;letter-spacing:.05em;text-transform:uppercase}